Question 1

How long does it take to qualify for VIP status after reaching the wagering threshold?

Accepted Answer

Tier upgrades are processed automatically within 24 hours of meeting the qualifying wager threshold for a given tier level. You don't need to submit a manual request or contact support — the system tracks your activity in real time and upgrades your status as soon as the qualifying criteria are confirmed. You'll receive a notification via your registered email and in-app message when the upgrade is applied. All new tier benefits, including cashback rates and withdrawal limits, become active immediately upon the tier status update.

Question 2

Can I lose my VIP status, and what happens if I do?

Accepted Answer

Yes, tier status is reviewed monthly and requires you to maintain at least 50% of the original qualifying wager threshold to retain your current tier. If your activity falls below this maintenance level, you receive a 30-day grace period before any demotion occurs. If you don't recover your qualifying activity within that grace period, your tier will be adjusted downward by one level — not all the way to Bronze in a single step. Your accumulated points are not affected by demotion; they remain in your account and count toward re-qualifying for your previous tier level.

Question 3

Are there any fees or costs associated with joining the VIP program?

Accepted Answer

There are absolutely no fees associated with VIP membership at any tier level. The program is entirely performance-based — your tier reflects your activity level, and all benefits are complimentary. You don't pay for account management services, priority withdrawal processing, or access to exclusive events. The only "cost" is the activity level required to qualify, which is the same wager volume you would naturally generate through regular play. There are no hidden subscription fees, enrollment charges, or costs associated with tier upgrades or maintenance.

Question 4

How is the monthly cashback calculated and when is it paid?

Accepted Answer

Monthly cashback is calculated based on your net losses over the preceding calendar month. Net losses are defined as total deposits minus total withdrawals for the month, adjusted for any bonus funds received during that period. The calculation excludes wager volumes from games with restricted contribution rates. Cashback is credited to your account on the first business day of the following month. For Platinum and Diamond members, this credit carries no wagering requirement and is immediately available for withdrawal. Silver and Gold tier cashback carries minimal wagering requirements of 3x and 1x respectively.

Question 5

What happens to my VIP points if I want to take a break from playing?

Accepted Answer

Your accumulated VIP points remain valid as long as your account shows activity within a 90-day rolling window. Activity is defined broadly — even logging into your account and making a minimal deposit counts toward maintaining the activity window. If your account goes dormant for more than 90 consecutive days without any activity, your points balance resets to zero. Your tier status follows the standard monthly review regardless of the points expiry policy — tier maintenance is based on wager volume, not points balance. We recommend contacting your account manager (if applicable at your tier) before taking an extended break to discuss how to best protect your benefits.

Question 6

Can I refer friends to accelerate my own VIP progression?

Accepted Answer

The platform does operate a referral program that can contribute to your VIP points accumulation. When you refer a friend who subsequently registers, deposits, and meets a minimum activity threshold, you receive a referral bonus in the form of VIP points credited to your account. These points count toward your tier progression in exactly the same way as points earned through your own wagering activity. The specific referral bonus amount varies based on your current VIP tier — higher-tier members receive more generous referral bonuses, creating an additional incentive for maintaining and advancing your status. Full details of the current referral bonus structure are available in the promotions section of your account dashboard.

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